All of our products are warrantied against defects in materials and craftsmanship. Normal wear and tear are not warrantied, including bending as a result of hard crashes. You will need to contact your local dealer with any warranty claims and they will work with their distributor to resolve the issue.
Our team of professional athletes and test riders have vigorously tested every product that we put the ProTaper name on. Once produced, ProTaper products go through a series of quality control checks and tests before they ever reach the dealership or consumer’s hands. ProTaper is second to none in quality and attention to detail.
If you need to make an exchange due to a manufacturing defect, please send us a picture of the product, along with a copy of your receipt/proof of purchase to firstname.lastname@example.org, and a member of our customer service team will contact you with more instructions.